On 3 June 2015, the Department of Business, Innovation and Skills (‘BIS’) published its Guidance for enforcers of consumer law (the ‘Guidance’) aimed at providing consumer law enforcers with information about new powers created under the Consumer Rights Act 2015 to remedy breaches in consumer rights law.
The Consumer Rights Act 2015 (‘the Act’), on a general level, consolidates consumer law in the UK into one statute, and provides consumers with the right to refunds and repairs. Under the Act, enforcers, such as local trading standards services and the Competition and Markets Authority, will have additional powers and be able to order a defaulting business to:
- Reimburse customers for any financial loss they have suffered as a result of the breach
- Advertise its breach in the press, in its stores, on its website and on Trading Standards’ website
- Overhaul its internal procedures to limit the chance of a repeated breach