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The European Data Protection Supervisor (EDPS) published an Opinion on 5 October 2018 regarding the European Commission’s legislative package “A New Deal for Consumers”. In the Opinion, the EDPS calls for closer alignment between consumer and data protection rules in the EU.

Background

The Commission’s package, adopted earlier this year, includes two legislative proposals:

(1) a Directive on better enforcement and modernisation of EU consumer protection rules; and

(2) a Directive on representative actions for the protection of the collective interests of consumers.

The aim of this package is to modernise existing rules and provide better redress opportunities for consumers.Continue Reading A new deal for consumers: EDPS publishes Opinion

On 3 June 2015, the Department of Business, Innovation and Skills (‘BIS’) published its Guidance for enforcers of consumer law (the ‘Guidance’) aimed at providing consumer law enforcers with information about new powers created under the Consumer Rights Act 2015 to remedy breaches in consumer rights law.

The Consumer Rights Act 2015 (‘the Act’), on a general level, consolidates consumer law in the UK into one statute, and provides consumers with the right to refunds and repairs. Under the Act, enforcers, such as local trading standards services and the Competition and Markets Authority, will have additional powers and be able to order a defaulting business to:

  • Reimburse customers for any financial loss they have suffered as a result of the breach
  • Advertise its breach in the press, in its stores, on its website and on Trading Standards’ website
  • Overhaul its internal procedures to limit the chance of a repeated breach

Continue Reading UK outlines additional enforcement powers under Consumer Rights Act 2015

On 3 June 2015, the Department of Business, Innovation and Skills (‘BIS’) published its Guidance for enforcers of consumer law (the ‘Guidance’) aimed at providing consumer law enforcers with information about new powers created under the Consumer Rights Act 2015 to remedy breaches in consumer rights law.

The Consumer Rights Act 2015 (‘the Act’), on a general level, consolidates consumer law in the UK into one statute and provides consumers with the right to refunds and repairs. Under the Act, enforcers, such as local trading standards services and the Competition and Markets Authority, will have additional powers and be able to order a defaulting business to:

  • Reimburse customers for any financial loss they have suffered as a result of the breach
  • Advertise its breach in the press, in its stores, on its website and Trading Standards’ website
  • Overhaul its internal procedures to limit the chance of a repeated breach

Continue Reading UK outlines additional enforcement powers under Consumer Rights Act 2015